Privacy Policy

Effective Date: October 22, 2026
Website: drcleanatl.com

This Privacy Policy explains how Dr Clean, operated by Dr Clean Atlanta LLC ("Dr Clean," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit drcleanatl.com, request a price, book residential cleaning services, communicate with us, or otherwise interact with Dr Clean.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

We may collect information you provide directly, including:

  • Name, email address, telephone number, and service address.
  • Property and service information, such as cleaning preferences, selected frequency, add-ons, access instructions, pet information, and appointment details.
  • Messages, support requests, feedback, reviews, and other communications.
  • Information provided when reporting a service issue, damage concern, or satisfaction request.
  • Marketing preferences and communication choices.

Property Information

To make pricing and booking easier, we may obtain information about a property from public records, commercial property-data providers, mapping services, or similar sources. This may include property type, approximate size, bedroom or bathroom count, location, and other characteristics relevant to quoting or service planning.

You should review property information presented during booking and correct or notify us of material inaccuracies.

Payment Information

Payments may be processed by a third-party payment processor. The processor may collect payment-card and billing information directly from you. Dr Clean may receive limited transaction information, such as payment status, transaction identifiers, card type, or the last four digits of a payment card. We do not need to store your full payment-card number ourselves in order to provide service.

Website and Device Information

When you use our website, we and our service providers may automatically collect information such as:

  • IP address.
  • Browser and device information.
  • Pages viewed and interactions with the website.
  • Referring pages or advertising sources.
  • Approximate location derived from IP address.
  • Dates and times of visits.
  • Cookie, pixel, local-storage, or similar technology identifiers.

Service Documentation

For quality control, safety, service verification, access documentation, or damage documentation, we or a cleaning professional may create limited notes or photographs relating to a service.

We do not use identifiable interior photographs of a customer's home for public advertising or marketing without appropriate permission.

2. How We Use Information

We may use information to:

  • Identify properties and provide instant, estimated, or confirmed service pricing.
  • Process bookings and manage scheduling and recurring services.
  • Perform residential cleaning services.
  • Process payments, refunds, credits, and permitted cancellation or no-access fees.
  • Communicate about appointments, arrival information, changes, customer support, and service issues.
  • Provide assigned cleaning professionals with information reasonably necessary to perform the booked service.
  • Maintain service quality and investigate complaints, re-clean requests, or damage reports.
  • Detect fraud, abuse, security incidents, or violations of our policies.
  • Operate, troubleshoot, analyze, personalize, and improve our website and booking experience.
  • Measure advertising performance and market Dr Clean services where permitted.
  • Maintain business records and comply with legal, tax, accounting, insurance, and regulatory obligations.

3. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary, subject to the mobile phone number and messaging consent protections in Section 5. None of these disclosures permits third parties or affiliates to use your mobile phone number or messaging consent data for their marketing or promotional purposes.

Cleaning Professionals

We may provide assigned cleaning professionals with information needed to perform a service, such as your name, service address, appointment details, access instructions, selected services, relevant property information, and contact information when operationally necessary.

Service Providers

We may use third-party providers for payment processing, website hosting, cloud storage, scheduling, property information, mapping, email, text messaging, customer support, analytics, advertising measurement, fraud prevention, accounting, and other business functions. These providers may process information on our behalf or under their own applicable terms. Service providers may process mobile information only as necessary to provide services on Dr Clean's behalf, and may not use your mobile phone number or messaging consent data for their own marketing or promotional purposes.

Professional Advisers and Business Partners

We may disclose information to attorneys, accountants, insurers, auditors, financial institutions, or other professional advisers when reasonably necessary for business, legal, insurance, or compliance purposes.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of customers, cleaning professionals, Dr Clean, or others.

Business Transfers

If Dr Clean or its assets are involved in a merger, acquisition, financing, reorganization, sale, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

We do not sell customers' personal information for money. Certain analytics or advertising activities may be considered a "sale," "sharing," or targeted advertising under some state privacy laws. Where applicable, we will provide any choices or rights required by law. These analytics and advertising activities do not include sharing your mobile phone number or messaging consent data for third-party or affiliate marketing or promotional purposes.

4. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to keep the site functioning, remember selections, understand website performance, measure advertising, prevent fraud, and improve the booking experience.

Some of these technologies may be provided by analytics or advertising companies. Your browser or device may allow you to block or delete cookies or limit certain tracking. Disabling some technologies may affect website functionality. We do not provide your mobile phone number or messaging consent data to these companies for their marketing or promotional purposes.

Where required by applicable law, we will provide additional consent or opt-out mechanisms for non-essential tracking technologies.

5. Email and Text Messages

We may send service-related email communications relating to quotes, bookings, appointments, payments, service changes, account activity, or customer support. When you consent to receive them, Dr Clean may send service-related SMS messages such as booking confirmations, appointment reminders, arrival notifications, schedule changes, and customer-service messages.

Message frequency may vary. Message and data rates may apply. SMS consent is optional and is not a condition of purchasing or booking services. Reply STOP to opt out of SMS messages. Reply HELP for assistance, or contact support@drcleanatl.com.

We do not sell or share mobile information, including mobile phone numbers and SMS opt-in data and consent, with third parties or affiliates for marketing or promotional purposes.

We share this information only with service providers that need it to deliver services on Dr Clean's behalf, such as text messaging and customer support providers. These restrictions apply to all disclosures described in this Policy.

We may also send promotional email where permitted by law and consistent with the consent you provide. You may unsubscribe using the link provided in the email. After an email marketing opt-out, we may still send service-related email communications necessary to provide requested services or complete transactions.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and customer records, resolving disputes, enforcing agreements, meeting tax or accounting obligations, preventing fraud, and complying with applicable law.

Retention periods may vary depending on the type of information and why it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, network, storage system, or method of transmission can be guaranteed to be completely secure, and we cannot promise absolute security.

8. Your Choices and Privacy Rights

You may contact us at support@drcleanatl.com to request access to, correction of, or deletion of personal information we maintain about you. Depending on where you live and the law that applies, you may have additional privacy rights. You can also review our Data Deletion Instructions.

We may need to verify your identity before completing certain requests. We may also retain information where required or permitted for legal, security, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.

You can unsubscribe from promotional email using the unsubscribe link in the message and can reply STOP to opt out of SMS messages or HELP for assistance.

9. Children's Privacy

Dr Clean's website and services are intended for adults arranging residential cleaning services. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, contact us at support@drcleanatl.com.

10. Third-Party Websites and Services

Our website may contain links to, integrate with, or rely on third-party websites and services. Their privacy practices are governed by their own policies, and Dr Clean is not responsible for the privacy practices of third parties we do not control. This does not permit sharing your mobile phone number or messaging consent data for third-party or affiliate marketing or promotional purposes; the protections in Section 5 still apply.

11. U.S. Operations and Service Area

Dr Clean primarily offers residential cleaning services in Metro Atlanta, Georgia. Our website and services are operated for customers in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on drcleanatl.com and revise the effective date above. If required by law, we will provide additional notice of material changes.

13. Contact Us

For privacy questions or requests, contact:

Dr Clean
Operated by: Dr Clean Atlanta LLC
Email: support@drcleanatl.com
Website: drcleanatl.com